Privacy Policy
Last updated: April 2026
1. Who We Are
9dash9 Communication Corp. (“9dash9”, “we”, “our”) is a Canadian VoIP provider incorporated under the Canada Business Corporations Act (Corp #1698519-0). We are headquartered at 250 Consumers Road Suite 1108-223, North York, ON M2J 4V6. You can reach us at support@9dash9.com or +1 289 203 4778.
2. Information We Collect
We collect information you provide when signing up for our services, including your name, business name, email address, phone number, and billing information. We also collect call records, usage data, and technical information necessary to deliver and support your phone service. We do not sell your personal information to third parties.
3. How We Use Your Information
We use your information to provide and manage your VoIP service, process payments, send service notifications, respond to support requests, and comply with Canadian regulatory requirements including CRTC obligations. We may use aggregated, anonymized data to improve our services.
4. Data Storage and Security
Your data is stored on servers located in Canada. We use industry-standard encryption and security practices to protect your information. Access to your personal data is restricted to authorized personnel who need it to deliver our services.
5. Call Records and CASL Compliance
As a CRTC-registered carrier (Confirmation #201290), we retain call records as required by Canadian telecommunications law. We comply with Canada’s Anti-Spam Legislation (CASL) for all communications. You may unsubscribe from marketing communications at any time.
6. Your Rights
Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@9dash9.com. We will respond within 30 days.
7. Cookies
Our website uses essential cookies to function properly. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect website functionality.
8. Third-Party Services
We use select third-party services to operate our business, including Stripe for payment processing and Zoho for CRM and support. These providers have their own privacy policies and are bound by data processing agreements with us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries, contact us at:
9dash9 Communication Corp.
250 Consumers Road Suite 1108-223
North York, ON M2J 4V6
Email: support@9dash9.com
Phone: +1 289 203 4778