Call Recording for Canadian Business
Every call, captured and searchable. Built into your 9dash9 system — no third-party tools, no extra setup, no extra cost.
Why Canadian Businesses Record Their Calls
Dispute Resolution & Liability Protection
When a customer says “that’s not what I was told,” you have the recording. No he-said-she-said. No uncertainty. Call recordings are your paper trail for verbal commitments, order confirmations, and service agreements — especially critical for trades, legal, financial services, and real estate.
Sales Training & Quality Improvement
Hear exactly how your team handles objections, closes deals, and represents your brand. Use real call recordings for onboarding new hires — there’s no better training material than actual calls from your actual customers.
Compliance & Regulatory Requirements
Many Canadian industries — financial services, insurance, collections, healthcare — require or strongly benefit from call recording for regulatory compliance. 9dash9 makes this easy without requiring an enterprise telecom contract.
Customer Service Accountability
Know exactly what was promised to every customer. When a complaint comes in, you can pull the original call in seconds — not spend hours trying to piece together what happened from memory.
How Call Recording Works in 9dash9
Everything runs from your 9dash9 customer portal.
Enable Recording Per Extension or Account-Wide
In your 9dash9 customer portal, navigate to Apps → Call Center or Account Settings → Call Recording. You can enable recording for individual extensions, specific call queues, or your entire account with a single toggle. Choose inbound, outbound, or both.
Calls Are Recorded Automatically in the Cloud
Once enabled, every qualifying call is recorded automatically — no action required from your team. Recordings are stored securely in the cloud. There’s no local storage required and no hardware to manage.
Access, Search & Download in Your Portal
Find recordings under Apps → Call Recordings in your portal. Filter by date, extension, phone number, or call direction. Listen directly in the browser, or download MP3 files for your records. Recordings are organized chronologically and searchable — finding a specific call takes seconds, not minutes.
Automatic 400-Day Retention
Recordings are stored securely in the cloud and deleted automatically after 400 days (about 13 months). Need one longer? Download it from your portal before then.
Everything Included With Call Recording
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Per-Extension Control
Enable or disable recording on any extension individually — perfect when only certain roles need recorded calls.
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Cloud Storage
All recordings stored securely in the cloud. No local servers, no file management, accessible from anywhere.
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In-Browser Playback
Listen to any call directly in your 9dash9 portal without downloading. Fast review for managers and QA.
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MP3 Download
Download any recording as an MP3 file for external storage, email attachments, or legal documentation.
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Search & Filter
Find calls by date, extension, number, or direction. Locate any specific call in seconds.
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Inbound & Outbound
Record incoming calls, outgoing calls, or both — configurable per extension or account-wide.
A Note on Call Recording Consent in Canada
Under Canadian law, one-party consent applies to call recording in most provinces — meaning if you are a party to the call, you may legally record it. However, best practice is to inform the other party that the call is being recorded. This is typically done via an automated announcement played at the start of the call (e.g., “This call may be recorded for quality and training purposes”). 9dash9’s integrations team will configure this announcement for you during onboarding if you require it. We recommend consulting your legal advisor for guidance specific to your industry and province.
Ready to Add Call Recording to Your Business?
Book a free demo and we’ll show you call recording live in your 9dash9 portal — and set it up for you on day one.
Call recording is included in every 9dash9 plan. See how setup works.