The Contacts module merges your personal phone contacts with the 9dash9 account directory — every coworker, client, and saved number in one searchable list.

• Search by name, number, or extension
• Tap any contact to view their full card with every number on file
• Mark contacts as favorites for one-tap access
• Start a call, send a message, or open a Team Chat directly from the contact card

A traditional dialer for when you need to enter a number directly — extensions, conference codes, IVR menus, or any external line.

• Dial any phone number or extension
• Long-press the 0 key for the + when dialing international
• Recently dialed numbers appear above the keypad for quick redial
• Switch between your business and personal caller ID before placing the call

Your voicemail inbox lives inside the app — no separate dial-in required. Visual voicemail with automatic transcription means you can read messages anywhere.

• Play messages in any order — no listening through old voicemails to get to new ones
• Read message transcriptions (great for meetings or noisy environments)
• Call back, save, share, or delete with one tap
• New voicemails show as badges on the app icon

Instant messaging built into your phone system. Send a quick "are you free?" before calling, or share files without a separate app.

• One-on-one and group conversations
• Share files, images, and PDFs inline
• End-to-end encrypted — your messages stay private
• Conversations sync across mobile and desktop in real time

Call recording — for compliance, training, or your own reference — available on any call where the feature is enabled for your account.

• Start and stop recordings mid-call with a tap
• Review past recordings inside the app
• Download recordings as audio files
• Set up auto-record rules from your 9dash9 admin portal

Recording availability depends on your plan and applicable local recording-consent laws. Check with your administrator before recording calls.

Send and receive faxes as PDFs without ever touching a fax machine. Required by your accountant, insurance company, or legal counsel? Now it's just another notification on your phone.

• Send a PDF as a fax to any number
• Receive faxes as PDFs in your fax inbox
• Forward, save, or share received faxes
• Fax sending and receiving requires the Fax add-on for your account

The "More" menu houses everything that isn't a daily-driver feature — account settings, presence, notifications, integrations, and customization.

• Profile & Presence — set your status (available, busy, do-not-disturb)
• Call Forwarding — route calls to another number when you're unavailable
• Notification Settings — fine-tune when and how the app alerts you
• App Preferences — themes, default screens, sound settings
• Help & Support — open a ticket or chat with 9dash9 support without leaving the app