Keep your number. Built for zero downtime.
Switch to 9dash9 without losing the number your customers already know — and without missing a single call during the transfer.
Most businesses are afraid to switch phone systems because they’ve heard the horror stories — numbers that go dark for days, customers who can’t get through, missed calls that cost them business. We built our porting process to eliminate that fear completely.
Here’s exactly what happens
Both numbers enter your call flow simultaneously
We add your existing number AND a temporary 9dash9 number into your call flow at the same time. Both numbers ring your system. Both are live. Your customers can already reach you on either number.
You never miss a call — not one
While the port is in progress (typically 5–10 business days), your existing number continues forwarding all calls. Your temporary 9dash9 number is live in your call flow. Every call gets answered. Calls keep reaching you during the switch.
Your number was already there
The moment your number completes the transfer, it’s already in your call flow — because it was already there. There’s no cutover, no reconfiguration, no scramble. The temporary number simply stops routing. Your real number, which was already handling calls, keeps going. Built for zero downtime.
What you need to do: Nothing.
Tell us your number during your demo. We handle everything with your current carrier. You don’t fill out forms. You don’t make phone calls. You don’t even have to cancel your old service first — we’ll tell you the right time to do that so there’s no overlap in billing.
Common porting questions
Does porting cost anything?
Your first number ports free. Each additional number is a one-time $9.99, plus the regular monthly number fee for numbers beyond your Starter package.
How long does it take?
5–10 business days for most Canadian numbers. Some carriers are faster. We’ll give you a realistic timeline when we submit the request.
Will my customers notice the switch?
They shouldn’t. Same number, same experience. We set up your new system and a temporary number first, so calls keep reaching you while your number moves. We confirm your date once your current provider accepts the request.
What if I have multiple numbers?
We can port multiple numbers simultaneously. Let us know during your demo and we’ll coordinate all of them together.
What if my number is a landline?
Most Canadian landline numbers can be ported to VoIP. We confirm eligibility before we start so there are no surprises.
What if I’m still in a contract with my current provider?
You can port your number without cancelling first. We’ll walk you through the right timing so you don’t pay for two services at once and don’t have a gap in coverage.
Ready to keep your number and make the switch?
Book a demo. Tell us your number. We’ll confirm it can be ported and walk you through exactly what happens — before you commit to anything.
See how 9dash9 works or view pricing.